Visitor Experience Officer 76 views

More Information

  • Salary £17,276 - £18,716 per annum
  • Organisation Environmental
  • Job Type Fixed Term, Full Time

Reference number: A5280118

Location: Staffordshire

We are looking for a great person to help us improve our Visitor Experience at Coombes Valley. Do you want to experience, and be part of, building the visitor profile of beautiful woodland reserves? Do you enjoy inspiring people to support us in Saving Nature? Can you deliver events that enthuse people to connect with nature? Do you want to build your skills in managing a team of volunteers to help you deliver this? Then you should take a look at this role and give me a ring for a chat (ring Mel or Gemma on 01538 384017).

If successful, your role will be to inspire people to visit, support and join the RSPB and deliver events and activities that make an income for the reserve while connecting visitors with nature. You will need to be a great communicator with an enthusiasm and passion for sharing our vision of ‘Saving Nature’; persuading people to support our goals.

You will need to be able to lead and motivate people, as well as being an excellent team player. You will manage and help build a team of volunteers who support you in delivering our objectives. Together, you’ll deliver high quality experiences and events on the reserve.

Planning ahead, attention to detail and using your own initiative are also key requirements. Working with the reserve and the Midlands Regional Team you will develop your own schedule for promoting and delivering an events programme; at Coombes Valley and at occasional off-site events.

To help you achieve that in the most effective way, you will have appropriate training, from courses that help you understand our brand and communication style to working with young people.

From a practical point of view, you will need to be able to occasionally load and unload bulky displays and walk around the reserve. There’s also a requirement to work outside of normal office hours, including regular weekend work.

Being part of our team will mean you are making a difference to nature and people every day. If you believe you are the right person for this exciting and rewarding role we look forward to receiving your application

Salary starting at

£17,276 – £18,716 per annum

Hours & contract information

Hours: Full time
Contract: 28 weeks

Closing date: 25 February 2018
Interview date: 14 March 2018

How to apply

Our role profile describes the key result areas and skills and experience needed for the role. Please make sure you include reference number A5280118 on your application.

Role Profile (Word 252Kb, requires Microsoft Word)

Application details (Word 29Kb, requires Microsoft Word)

Who to contact

For questions about this post
Gemma Howson
01538 384017

Send application details to
Mel Brown
The RSPB, Coombes & Churnet, Six Oak Farms, Bradnop, Leek, Staffordshire, ST13 7EU, 01538 384017


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Passionate about nature, dedicated to saving it. Since we started on our mission in 1889, the threats to nature have continued to grow, but we have grown to meet them too. We’re now the largest nature conservation charity in the country, consistently delivering successful conservation, forging powerful new partnerships with other organisations and inspiring others to stand up and give nature the home it deserves. Nature is in big trouble, but we've got big plans to save it. From now until 2030, we'll be focusing on some ambitious plans and targets - working together with you and our partners to collectively change the fate of nature
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